Terms of Service

Accessing or using the Maximizer AI Platform constitutes full acceptance of these Terms of Service ('Terms'). If you do not agree, please cease use immediately.

Platform use is intended for business entities only (B2B). Policyholders' personal data may not be submitted to the Platform without the relevant insurance carrier's authorisation.

Subject to these Terms and the specific service agreement signed with the Client, Maximizer AI grants Client and its authorised users a limited, personal, non-transferable licence to access and use the Platform solely for defined internal business purposes.

4.1 Client is the 'Database Controller' of its policyholders' data and is responsible for all statutory obligations towards data subjects, including obtaining required consents, issuing processing notices, and complying with Amendment 13 requirements.

4.2 Maximizer AI will act as 'Database Holder' (processor) and process Client Data only in accordance with Client instructions and the Data Processing Agreement (DPA) to be executed between the parties.

4.3 Client represents and warrants that it is legally entitled to submit the data to the Platform for processing.

Platform outputs (including risk scores, claim analyses, investigation recommendations, and fraud-risk indicators) are decision-support tools only and do not constitute a final decision, legal opinion, or factual finding.

• Client bears sole responsibility for any decision made based on Platform outputs
• AI outputs must not be used as sole evidence in claims, fraud, or compliance decisions
• Maximizer AI recommends qualified human oversight in all material decision processes

All intellectual property rights in the Platform, including algorithms, models, user interfaces, software, and documentation, belong exclusively to Maximizer AI Ltd. Use of the Platform confers no ownership rights.

Client Data and AI outputs derived from Client Data belong to Client.

Maximizer AI does not use Client Data to train general or shared AI models. Aggregated operational metrics that do not contain customer content (for example, system latency and error rates) may be used to improve Platform reliability and performance. Any per-tenant fine-tuning using Client Data is performed only inside that customer's isolated environment and requires the Client's prior written consent.

Each party will maintain in strict confidence the Confidential Information of the other. 'Confidential Information' includes business, technical, financial information, Client Data, source code and algorithms.

Confidentiality obligations survive 5 years post-termination for business information, and indefinitely for trade secrets and intellectual property.

Maximizer AI will target 99.5% Platform availability calculated monthly. Scheduled maintenance will be notified in advance. Specific SLAs are set out in individual SLA agreements with each Client.

To the maximum extent permitted by law, Maximizer AI's total aggregate liability to a Client is limited to the fees actually paid for the Platform in the 12 months preceding the damage event.

Maximizer AI is not liable for indirect, consequential, punitive damages, loss of profits, data loss, or loss of use, even if advised of the possibility of such damages.

Either party may terminate on 30 days' written notice. Maximizer AI may terminate Platform access immediately upon material breach, serious security incident, or non-payment.

Upon termination: (a) all licences terminate; (b) Client may receive a copy of its data within 30 days; (c) Maximizer AI will delete Client Data within 60 days unless retention is legally required.

These Terms are governed by Israeli law. Any dispute will be submitted to the competent courts in Tel Aviv-Jaffa, Israel.

For clients hosted on Google Cloud europe-west4, EU GDPR provisions apply to the extent relevant, per the specific data residency terms agreed with Client.

Maximizer AI commits to:

• Fulfilling notification obligations to data subjects regarding collection and processing of their data
• Operating a Data Protection Officer (DPO) pursuant to Amendment 13 obligations
• Complying with the Privacy Protection Authority's expanded supervisory powers
• Maintaining data security procedures in line with risk classification of each database
• Deleting data in accordance with the data minimisation principle and defined retention periods

• If any provision is found invalid, remaining provisions continue in force
• Waiver of a breach does not constitute waiver of future breaches
• These Terms constitute the complete agreement between parties on matters covered herein
• Notices: in writing to each party's registered address

Legal contact: legal@maximizer.ai